- Online payments with credit cards (VISA, Master Card and Diners Club) are welcome via the 3D secure Payfast payment gateway system.
- Leaf Labs accepts direct Electronic Fund Transfers (EFT’s) through Payfast’s instant EFT product.
- Bitcoin is also accepted.
Leaf Labs offers the following delivery options to its customers:
- Standard delivery through our delivery partners – Parcel Ninja
- Free Delivery for orders over R1500.00
- Please contact support to organise priority shipping
Leaf Labs uses the services of a few courier companies to provide the best possible rates to our customers.
We reserve the right to change the courier service fees without prior notice, subject to Courier Companies’ policy.
Please note that our couriers deliver during work days and regular office hours.
- International Deliveries
We can arrange orders outside of South Africa on a case-by-case basis using surface or air mail via courier.
International rates depend on the destination country, the method of delivery (surface or air) and total weight.
During the check-out process, our system will display the exact amount and will ask customers to select their delivery option.
Leaf Labs usually processes orders within 24 of receiving them, but we will only dispatch orders after we confirm receipt of payment.
We do not require proof of payment for online credit card payments.
We do not accept SMS notifications as proof of payment.
Please note that our general delivery time is 2 to 5 working days, and may be subject to the availability of products. Deliveries in Gauteng tend to be faster as our warehouse is in Gauteng.
Although the courier service offers overnight deliveries, we cannot guarantee that a particular product will be available from the manufacturer/supplier or that the manufacturer/supplier will provide requested products for immediate collection. Therefore, we cannot guarantee overnight delivery.
Take note that anyone present at the delivery address can sign for the parcel.
If the delivery address is unattended when delivery is attempted it will be the courier’s discretion to leave a message and try to schedule a second attempt to deliver, subject to Courier’s terms and conditions.
For international deliveries, time varies depending on destination. International surface mail may take from 4 weeks up to 2 months, while International Airmail takes 1 to 4 weeks.